Singapore’s Changi Airport trials FAST check-in system

Changi Airport Group (CAG) has partnered with Singapore Airlines and its regional wing SilkAir to initiate a Fast and Seamless Travel (FAST) check-in trial at terminal 2.

Aimed at accelerating the check-in procedure at the airport, the technology is designed to provide passengers of both the airlines with additional choices for check-ins and faster processing at the kiosks.

As part of the initiative, the airport will install 24 check-in kiosks for passengers travelling on Singapore Airlines and SilkAir flights from terminal 2.

An additional 24 kiosks are scheduled to be introduced in terminal 3 in the near future.

"The adoption of FAST initiatives is in line with a wider global push towards self-service options at airports to improve productivity and efficiency."

Passengers with check-in baggage will need to obtain their boarding pass and bag tags at kiosks from where they can drop their luggage at the designated counters.

Those travelling with only carry-on luggage can move to the departure immigration directly after printing their boarding passes at the kiosks.

Passengers opting for online or mobile phone check-in will also be able to skip the counter .

CAG senior vice-president Jayson Goh said: "The adoption of FAST initiatives is in line with a wider global push towards self-service options at airports to improve productivity and efficiency, while at the same time providing passengers with greater flexibility and convenience.

The system is expected to help airlines save costs through increased efficiency, and provide faster and more flexible check-in experiences for passengers.

CAG said that polls based on previous trials had revealed that 97% of the users were satisfied with the facility and would want to use it again.